Assertiveness at Work
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Do you ever feel like you could have handled a situation or conversation more effectively? Do you sometimes have difficulty getting your voice heard? Are you keen to improve the quality of your working relationships?
Read moreChairing and Facilitation Skills
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Meetings are a significant part of most of our working lives, but they can be frustrating and are sometimes even a waste of time. Understanding how to make your meetings work more effectively will not only make your meetings more productive, but also more dynamic and engaging for those taking part.
Read moreCommunicating Specialist Information to non-specialists
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This course covers oral and written communication and teaches how to write quickly and effectively for readers and have precious little time in which to grasp often complex ideas.
Read moreManaging and Communicating Change
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Change is unavoidable, and a regular feature of the workplace, especially in these uncertain times. Some people welcome the new; others feel threatened by change. Some changes happen smoothly, others go very badly. In this course we consider what you can do to help make any change as effective as possible.
Read moreManaging Harassment and Bullying at Work
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A half day workshop for managers* which will assist them in identifying and dealing with harassment and bullying at work. (*This workshop can be adapted for non-management staff and mixed groups of managers and staff).
Read moreManaging Poor Performers
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A practical workshop, which assists managers in dealing with poor performers at work promptly, fairly and legally.
Read moreManaging Time
Tutor-led in a classroom
We will help you identify the things that steal your time, and develop strategies to deal with them. You will learn some practical tips and techniques for making the most of your time, and design an action plan for the future.
Read morePowerful Presentations
Tutor-led in a classroom
Presenting your work to other people, either within your organisation, or externally is an important part of many people's jobs. Delivering a polished and professional presentation can help you to influence your audience, and build your personal reputation.
Read moreRecruitment, Selection and Interviewing Skills
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A practical one or two day workshop taking recruiters through each stage of the recruitment and selection process. The workshop will give recruiters the opportunity to practise each of the skills required in selecting the most suitable applicant for a position.
Read moreTrain the Trainer
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If you are responsible for training other people in your organisation, this course will equip you with both the theory and the practical techniques to develop and deliver polished and professional training sessions.
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